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Why do in two transactions what you can do in one? Instead of going to a different screen each time to perform a refund/exchange, the user can refund/exchange merchandise all while staying in the same transaction screen. All the cashier must do is press the orange return button before scanning any items to be returned, and then ring up the newly purchased items as they would on a normal transaction. This allows customers to purchase and refund items at the same time and saves the cashier the stress of performing multiple transactions.
When an exchange takes place and the originally purchased item's price is higher than the new item, a leftover balance will appear as a negative number to be payed to the customer. The customer can be paid cash or a given a gift card with the balance on it depending on the company. If the original item is less than the new item, the customer will pay the balance as you would a normal sales transactin.
All other function in the normal sale screen (add item, QOH, etc) function the same once the return button has been pushed. 
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