InvenTrak™ Point of Sale Products

Whether you need credit card units, standalone cash registers or fully integrated Point of Sale units, we can customize a solution to fit your needs. Our goal is to provide you with professional solutions to get the job done right. With over 15 years specializing in the temporary merchant, we understand your limited selling period and treat your business as if it were ours.

If the job necessitates onsite support we can manage the process from start to finish. Our trained staff has the experience of doing Point of Sale installations in many stadium and retail environments. A look at our client list over the years will show the diverse range of applications we have been involved in. The best way to find out how we tailor a solution for your business is to call a Representative, who will go over the aspects of your event. In most cases we have probably already had experience in the location where your event is being held. Any company can sell you wireless terminals, but how many know what kind of coverage is in the stadium at each stand?

Specialty Retail One Support Plans help small and medium-size businesses meet their essential POS support needs conveniently and affordably. Including a combination of Point of Sale user support and InvenTrak Administrative Support, these comprehensive plans enable you to supplement your in-house resources or select a complete outsourced solution – all for a set monthly fee.

With this program, our expert Emergency After Hours Technical Support Engineers are on call 24 hours a day, 7 days a week to help:

·Minimize the damaging effects of unexpected equipment or process down time.

·Provide troubleshooting and setup assistance for all InvenTrak products, including FlexPOS        and software packages.

·Check the availability of a replacement part(s).

·Schedule any necessary field service.

·Remote Access to the Point of Sale registers and perform diagnostics and in most cases instant  repairs.

Monthly fees are based upon the number of on-site hours included and the number of registers deployed to a business.

Live support can be accessed from any of the main screens while using the POS. Live support gives users the option to chat with technical support personnel and answer any questions. Located on the live support online chat screen is also a knowledgebase where users can search for answers/explanations on their own.

Besides online chat, users also have remote access support available to them. This enables tech support personnel to have direct access to the POS in use and can take control of the register. This allows the user to learn the correct procedure for the problem encountered, or if it is a serious problem, it can be fixed instantly.